Refund policy

At Herbal Maza Drug Company, we strive to ensure that you are completely satisfied with our products. We value your trust and aim to provide you with the best possible experience. Below is our detailed Refund & Return Policy to help you understand the conditions under which refunds and returns are processed.

Refund Policy

We are happy to issue a full refund based on the following conditions:

Full Refund Possible If:

• You received a defective item.
• The ordered item(s) is lost or damaged during transit.
• The ordered item(s) is past its expiry date.

Please Note:

• The mode of refund may vary depending on the circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. This delay is due to bank policies and beyond our control.
• If the mode of refund is through our internal wallet system, the credit should be available within 24 hours.

How to Request a Refund:

To request a refund, simply contact us on WhatsApp at +91 87550 78856 with your order details and the reason for the refund.

We take customer feedback very seriously and use it to constantly improve our quality of service.

For any queries, feel free to call our help desk at +91 87550 78856 , or contact our customer support executives through online chat. We're here for you!

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, if you receive an incomplete order, damaged, or incorrect product(s), please notify Herbal Maza Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that Herbal Maza Drug Company will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.

Returning Non-Defective Products:

We understand that various circumstances may lead you to want to return a product that is not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 30 working days of receipt.

Steps for Returning Products:

1. Contact our customer support team via email at herbalmaza@gmail.com or phone at +91 87550 78856 to initiate the return process.
2. Ensure that the items are unused and in their original packaging.
3. Provide a clear unboxing video of the shipment if the product is damaged, defective, or incorrect to serve as proof. Without a sufficient unboxing video, we may not be able to process your return.

Refund Processing:

Once we receive your return request and the product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days.

Contact Us

If you have any questions about this Refund & Return Policy, please contact us:

• Website: www.herbalmaza.com
• Email: herbalmaza@gmail.com
• Phone: +91 8755078856
• Address: Herbal Maza Drug Company Amba Vihar, Muzaffarnagar , U.P. 251002

Thank you for choosing Herbal Maza Drug Company. Your satisfaction is our priority, and we are dedicated to providing you with the best possible service.