Shipping policy

Introduction:

Welcome to Herbal Maza Drug Company. We are committed to providing you with the best possible shipping experience. This Shipping Policy outlines our terms and conditions regarding the shipping and delivery of our products. Please read this policy carefully to understand our shipping processes and timelines.

Definitions

• "Company": Refers to Herbal Maza Drug Company, also referred to as "we," "us," or "our."
• "Goods": Refers to the items offered for sale on our Platform.
• "Orders": Refers to your request to purchase Goods from us.
• "Service": Refers to our Website and the services we offer.
• "Website": Refers to Herbal Maza Drug Company, accessible from www.herbalmaza.com
• "You": Refers to the individual accessing or using our Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Shipping Speed and Delivery Charges

Herbal Maza Drug Company ships products to almost all parts of India. We strive to ensure that your orders are shipped and delivered as quickly as possible. Here are the details of our shipping policy:

• Free Shipping: Free shipping on orders over ₹399. A shipping charge of ₹40 will apply on orders below ₹399.
• Estimated Delivery Time: 3 to 5 business days post shipping (business days exclude Sundays and other holidays). Delivery times may vary slightly depending on the destination state.

Shipping Process

For Orders Not Requiring a Prescription:

• Order Placement: Orders placed before 12 PM are shipped the same day. Orders placed after 12 PM are shipped the next day.
• Shipping Partners: We work with reliable courier partners such as Blue Dart, Delhivery, Ecom Express, and India Post to ensure timely delivery.
• Delivery Timeline: 2-4 days delivery in major cities. For remote locations like Jammu & Kashmir and the North East, delivery can take up to 6 days.

For Cash-On-Delivery Orders:

• Order Confirmation: You will receive a confirmation call from our customer support team to verify and confirm your address.
• Shipping: Once confirmed, orders are shipped the same day if confirmed before 12 PM, and the next day if confirmed after 12 PM.
• Delivery Timeline: Same as above.

For Orders Requiring a Prescription:

• Consultation Coordination: Our personal assistants will coordinate with you and our panel of expert doctors for a free consultation.
• Post-Consultation: Prescriptions are shared by the doctor. If additional payment is required, payment links will be shared.
• Shipping: Orders are shipped the same day if the prescription process is completed before 12 PM, and the next day if done after 12 PM.
• Delivery Timeline: Same as above.

Shipping Coverage

We ship to addresses across India, covering most pin codes. If your pin code is not serviceable, our customer service team will contact you.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email with your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.

Delivery Delays

While we strive to deliver orders within the estimated time frame, there may be delays due to unforeseen logistic challenges beyond our control. We appreciate your understanding and cooperation in such cases.

Contact Us

If you have any questions about this Shipping Policy, please contact us:

• Website: www.herbalmaza.com
• Email: herbalmaza@gmail.com
• Phone: +91 8755078856
• Address: Herbal Maza Drug Company Amba Vihar, Muzaffarnagar , U.P. 251002

Thank you for choosing Herbal Maza Drug Company. We are dedicated to ensuring your satisfaction and timely delivery of your orders.